FAQ
FAQ
How long does shipping take?
Orders are processed within 2–5 business days. Once shipped, domestic orders typically arrive within 3–7 business days, and international orders within 7–14 business days.
Do you offer returns or refunds?
We accept returns for store credit or exchange only within 7 days of delivery. Items must be unworn, unwashed, and in original condition with tags attached. All sale and limited pieces are final sale.
How do I start a return or exchange?
Please email us at customervillamoorbrand@gmail.com with your order number and request. We’ll guide you through the next steps.
What if my item arrives damaged or incorrect?
Contact us within 48 hours of delivery with photos, and we will make it right.
Do you restock sold out items?
Most VillaMoor pieces are part of limited drops. Once sold out, restocks are not guaranteed.
How should I care for my garment?
We recommend hand washing cold and air drying to maintain the quality and structure of your piece.
Can I change or cancel my order?
Orders are processed quickly, so changes or cancellations are not guaranteed. Contact us immediately and we’ll do our best to assist.
Do you ship internationally?
Yes, we offer international shipping. Delivery times and rates vary depending on location.
How can I stay updated on new drops?
Follow us on Instagram @villamoorbrand and sign up for email updates to be the first to know about new releases.
VillaMoor
Where expression meets intention.